Help Center

Shipping

Shipping Time

How long will my order take to be delivered?

How can I track my order?

When will my tracking information appear?

Why is my shipment status unchanged?

Why I have to pay extra fee for shipping company for receiving my order?

Shipping Method

How do you ship and what is the pricing?

Why didn’t my order come in one package?

Payment

Payment Method

How can I pay for my order?

Which currency are you using in Uniwiin?

Privacy policy

How can I trust your store to provide my card information?

Will my card's information be kept or stolen?

Payment errors

Why couldn't I complete my order because of "Zip code does not match" error?

Managing Your Order

Order

How to place an order?

What if a discount code wasn't applied to my order?

Post - Purchase

Defective/Damaged Items

What if I received a defective/damaged item?

Still Need Help

Shipping problems

What should I do if I provided you an incorrect shipping address?

Tracking shows "Returned to sender", what should I do?

Still Need Help

IP Policy

The Company's Intellectual Property

What is your IP Policy?

Intellectual Property of Others

What is your company's IP Policy of Others?